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A customer wants you to audit the quality of an application or a portfolio of applications. He expects for an answer to a very precise question. For example:

• This application is an important part of my budget: is it possible to reduce its costs and how?
• I have been asekd to take the maintenance of this application. I only know that it is a complex application. What do I have to expect?
• Is it possible to outsource this application? What are the risks?
• We are going to merge with this entity. What systems should we use? Theirs or ours?

There are two different questions in these questions:

• What are the costs?
• What are the risks? Continue reading →